Our food is cooked fresh for each order, so cancellations depend on whether the kitchen has started. This policy applies to online orders from Zesto Foods (Zesto Foods).
1. If you want to cancel
- Before the kitchen starts (your order page still shows "Paid", not "Preparing"): contact us or ask at the counter and we cancel it with a full refund.
- After the kitchen starts ("Preparing" or "Ready"): the order can't be cancelled or refunded, because the food has been made for you.
2. If we cancel
If we cancel your order (for example an item ran out, we had to close, or there was a technical problem), you get a full refundof the amount paid for that order. We will tell you at the counter or by WhatsApp if you opted in.
3. Money debited but no order
If money left your account but you didn't get a token, the payment failed or is pending. Your bank or UPI app reverses failed payments automatically within the time limits set by the Reserve Bank of India (usually within 1–5 working days). If it doesn't, contact us with the UPI reference number and we will help.
4. Wrong or unsatisfactory food
Check your order at the counter. If something is missing, wrong or not fit to eat, tell us right away at pickup and we will replace it or refund that item. We can't accept complaints about food after it has been taken away and kept for a long time, for food-safety reasons.
5. Orders not collected
We keep your order until closing time. Orders not collected by then can't be refunded, because the food has been prepared. See our Pickup policy.
6. How refunds are paid
- Online payments are refunded to the same UPI account, card or bank you paid from. We can't refund to a different account or in cash.
- We start the refund within 2 working days of approving it. Your bank usually credits it within 5–7 working days after that.
- Bills paid in cash at the counter are refunded at the counter.
7. How to ask for a cancellation or refund
Ask at the counter, or contact us with your token number (or UPI reference):
Grievance officer: The owner of Zesto Foods, Zesto Foods.
We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.
Last updated: 11 October 2026